In Delhi and Gurgaon, we can deliver the cakes to you within 3 Hrs of receiving the order if the order is placed before 8 pm. However, if done after 8 pm, then the order might be delivered the next day.
The earliest time we can assure delivery for any given order is 10:00 am, with free shipping. In case, you wish to get it delivered before 10:00 am, Rs.150/- as an extra delivery fee will be charged.
Yes, we do try our best to meet the specific delivery time request if made by the customer; however, there can be deviation of +/- 45 minutes owing to the traffic or other possible factors that are not in our control.
Yes, on prior intimation, we provide midnight delivery for cakes in Delhi and Gurgaon. The midnight delivery charge is Rs. 300 over and above the cake charges. However, we provide free shipping if the order is to be delivered in the evening till 9 pm.
Bakingo works on all Sundays and holidays except under uncontrollable situations like bad weather or civil disorder like bandhs.
Yes, we do deliver eggless cakes in Delhi and Gurgaon. All the displayed cakes are available in eggless variant as well. You need to choose “Make it eggless” Option available on product detail page. Be assured about the purity of eggless cakes. They are 100% vegetarian cakes with delicious taste.
You can send flowers, candles, chocolates, caps, teddy bear and many other items, please see our Cake Add-on Catalogue (Link).
Of course you can. Bakingo provides facility of sending personalized messages along with Cake. While placing an order for cake, you get an option of typing your message in a message box.
Yes, you can customize your cake, as we have photo cakes, where you can upload the best clicked photo and customize it accordingly. For any other customization, you may write to us at email@example.com or call us on 8882553333
Bakingo accepts all the major payment intermediaries like Visa, Master Card, Maestro, American Express. You can also make the payment through wallets - Paytm, Mobikwik and PayUmoney.
No, as of now we do not provide COD. As most of the orders that we receive are for gifting purpose, seldom there’s an order for self-consumption. But we are on the way to include Cash on delivery option at checkout.
The payment may not be completed due to connection failure. If the problem persists please write to us at firstname.lastname@example.org or call us on 8882553333
Yes, you can. If you need to cancel the order, a 5% cancellation fee is charged if the cancellation request has been made via mail 1 day in advance i.e. 24 hours before the delivery date of the Cake product at email@example.com . If cancellation is done on the date of delivery, in that case there will be no refund for the amount paid.
Bakingo guarantees on-time delivery of each order. Unfavorable instances are a rare experience, thanks to our strong delivery network. However, in case, the order is not delivered on the requested date, we assure a refund of the total amount and a complimentary delivery to make up for the loss.
If there is a problem with the order you have received, whether it’s about quality or quantity or if the cake gets damaged in transit, just drop a mail to our customer support team within 24 hours of delivery. It would be easier for us to resolve the issue, if a photograph of the cake is attached to the mail.
In case of non-availability of the recipient at the specified address as filled by the sender, we contact the Sender and deliver as per their instructions. As cakes are customized to order and perishable they will be considered delivered in case the receiver is not available.
We try our best to provide as you desire. However, the design, or icing of the actual cake may vary a bit from the image as each cake is a ‘recreation’. And hence, chances are that there is a minor difference between the two. But, we definitely guarantee you the best quality and ordered quantity for sure.
Unfortunately, you cannot do so. However, in case the second order needs to be delivered on the same date and to the same address, you can drop a mail at firstname.lastname@example.org or call us on 8882553333 and our Customer Support Team shall try their best to club both the orders.
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