Frequently Asked Questions

What is the process for placing an order on the website/app?

What types of cakes do you offer?

Do you have eggless cakes?

How can I add a message to the cake?

What delivery options do you offer?

Can I get my order delivered at midnight?

Can I add a message card with the cake to write a note for the recipient?

I do not want to disclose my personal information to the recipient. Is that possible?

Do you deliver fresh cakes? Can I trust the quality of Bakingo's cakes?

How can I place an order for a customised cake?

Do you put edible photos on cakes?

What are Bakingo Stamps, and how can I use them?

Do you offer special discounts to users?

How can I use my Bakingo reward points or Cashpoints?

What should I do if the amount is debited from my bank account or wallet, but the order is not placed?

What payment methods are available on Bakingo?

Do you have a COD option available on Bakingo?

How can I track my order?

Is it possible to modify my order?

How will I know if my order has been delivered?

Can I cancel my order?

Is it possible to modify my order?

Can I return an item?

How long does it take to process a refund?